Give Customers Your Complete Attention
Kevin Stirtz
March 17, 2008
Remarkable Customer Service Rule #6:
Give customers your complete attention.
Customers consistently tell us they hate dealing with employees who don´t listen or pay attention. It´s a common and yet preventable complaint.
When you begin talking with a customer, stop whatever else you are doing and focus on them. Make appropriate eye contact, listen, nod and show them you are paying attention. Some people take notes when listening, to ensure they get everything the customer is saying. Certainly you should ask questions to confirm and clarify that you understand.
As you listen to your customer, don´t pre-judge what they´re saying. Keep your mind open so you hear everything. And remember, listening is a full-time job!
Give customers your complete attention.
Customers consistently tell us they hate dealing with employees who don´t listen or pay attention. It´s a common and yet preventable complaint.
When you begin talking with a customer, stop whatever else you are doing and focus on them. Make appropriate eye contact, listen, nod and show them you are paying attention. Some people take notes when listening, to ensure they get everything the customer is saying. Certainly you should ask questions to confirm and clarify that you understand.
As you listen to your customer, don´t pre-judge what they´re saying. Keep your mind open so you hear everything. And remember, listening is a full-time job!
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