WHAT YOU SHOULD KNOW DEALING WITH VALUABLE CUSTOMERS
Christiane Tourtet B.A.
September 07, 2007
What do you think the opinion of valuable customers will be, if they enter a store, or other places of business, where they are greeted with grim faces, lazy employees more interested in chatting with one another than serving their customers, blank stares, evasive answers given to customers requesting a service, making customers, even senior citizens and persons with disabilities go back all the way in a store, for instance, to pick up an item that an employee should have promptly and courteously brought to them, and making them wait again in line!
What do you think of employees who are rude, uncooperative, boisterous, arguing with customers, and of managers who, as their position implies should be role models for their employees, turn out to be incompetent, rude, argumentative with their customers! These situations, unfortunately, are encountered too many times by valuable customers, but it does not need to be this way! The proper training of employees is vital to the reputation and success of any business. It is essential that employees be fully made aware that they are paid to do their job diligently, with adequate skills, professionalism and most of all to give satisfaction to customers. There are some basic rules that need to be followed in any place of business.
Rule # 1: Always greet your customers with a genuine smile and welcoming attitude.
Rule # 2: Pay undivided attention to your customers, and listen carefully, without interrupting, to their requests and complaints, go out of the way to help them and to resolve any problem or conflict in a poised, professional manner.
Rule # 3: Under no circumstances should you ever raise your voice on any customer, especially when a customer is angry. Rudeness, arrogance, is totally unprofessional and unacceptable in any place of business.
Rule # 4: Always be courteous, pleasant and knowledgeable of your work.
Rule # 6: Learn to like all your customers.
Rule # 6: Always be alert of customers that may need help , such as the elderly and persons with disabilities.
Rule # 7: Never make any negative remarks or fun of any customer at any time.
Rule # 8: Never show lack of respect to any customer, under any circumstances.
Rule # 9: Never address your customers as honey, sweetheart, darling, love, doll. ..etc.. as it is totally unprofessional and is considered extremely inappropriate, and even quite insulting, by large number of customers, and even more so for people of different origin and culture, as well as well-known, highly respected personalities.Remember to show repect at all time to your customers.
Rule # 10: Always thank you your customers for doing business with you, and compliment them.
So, if you want to have a successful business, a good reputation and positive relations with your valuable customers, simply follow the rules. You will be amazed as to how effective and rewarding this can be, for both, businesses and customers.
© 2007 Christiane Tourtet, all rights reserved.
What do you think of employees who are rude, uncooperative, boisterous, arguing with customers, and of managers who, as their position implies should be role models for their employees, turn out to be incompetent, rude, argumentative with their customers! These situations, unfortunately, are encountered too many times by valuable customers, but it does not need to be this way! The proper training of employees is vital to the reputation and success of any business. It is essential that employees be fully made aware that they are paid to do their job diligently, with adequate skills, professionalism and most of all to give satisfaction to customers. There are some basic rules that need to be followed in any place of business.
Rule # 1: Always greet your customers with a genuine smile and welcoming attitude.
Rule # 2: Pay undivided attention to your customers, and listen carefully, without interrupting, to their requests and complaints, go out of the way to help them and to resolve any problem or conflict in a poised, professional manner.
Rule # 3: Under no circumstances should you ever raise your voice on any customer, especially when a customer is angry. Rudeness, arrogance, is totally unprofessional and unacceptable in any place of business.
Rule # 4: Always be courteous, pleasant and knowledgeable of your work.
Rule # 6: Learn to like all your customers.
Rule # 6: Always be alert of customers that may need help , such as the elderly and persons with disabilities.
Rule # 7: Never make any negative remarks or fun of any customer at any time.
Rule # 8: Never show lack of respect to any customer, under any circumstances.
Rule # 9: Never address your customers as honey, sweetheart, darling, love, doll. ..etc.. as it is totally unprofessional and is considered extremely inappropriate, and even quite insulting, by large number of customers, and even more so for people of different origin and culture, as well as well-known, highly respected personalities.Remember to show repect at all time to your customers.
Rule # 10: Always thank you your customers for doing business with you, and compliment them.
So, if you want to have a successful business, a good reputation and positive relations with your valuable customers, simply follow the rules. You will be amazed as to how effective and rewarding this can be, for both, businesses and customers.
© 2007 Christiane Tourtet, all rights reserved.
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