NEW JOBS WITH EFFECTIVE SALES TRAINING
Susan Elaine Wheeler
February 08, 2010
Integrity is at the top of the sales ladder. Don´t waste your time focused on missed opportunities. Time is what you have and how you build your business with each person you meet takes preparation. Plan your pitch and refine it with thoughtful actions that give you a major advantage in developing long-term repeat business.
The first step to take when you want to be in sales of any industry is to bring your personal A game forward. Your appearance has to be Professional and appropriate for the industry or locations you travel. Clean and stylish will get you noticed with eye to eye contact that introduces your charming self. Your voice must always control the conversation because you have a purpose and your goals need to be met on a monthly basis. Your year-end results could put you in the top spot for the big bonus, so everything you do is important.
After you introduce yourself and you know exactly whom you´re talking with present your product. They´ll tell you what they like and what they want. Listen to them. If they like you they will buy something. How you handle this interaction will determine your future interactions. Sometimes you´ll have exactly what they´re looking for and timing is on your side. Make sure you follow up with them to see how they liked their purchase.
When there´s an issue that needs corrected before you can move forward, they will tell you. Listen to them. If you think that ignoring the problem will make it go away, you´re missing the opportunity. When someone has an issue that hasn´t been resolved and you take the initiative to correct it, you become the one they can rely on. That problem solving 101 tip puts you in a much stronger position than the person who leaves issues unresolved.
Top Ten Ways to be Effective in Sales
Have Integrity
Appearance Clean and Stylish
Eye to Eye Contact
Charming Voice Talk With Purpose
Listen and Learn
Ask Helpful Questions
Clarify and Repeat Back
Solve Issues
Keep Notes
Time is Money Be Efficient
Solving issues is proactive for every successful salesperson. Whether you´re working in digital audio where compatibility issues could pop up, know what software versions the customer has. Asking the proper questions in advance shows that you´re knowledgeable and involved. You realize that time is money. Be the absolute best you can be and you´ll generate more business every time.
Who has been in a restaurant and a customer orders a filet rare and it comes out well done? As soon as you realize the difficulty in any situation, put the solution forward to correct it before the customer has to find out. Remember to make the experience as pleasant as possible. They don´t need to know all the hoops you jumped through to make it happen. All they need to know is that you came through for them. Be dependable and exceed expectations.
When you focus on listening and hearing what the customer needs and wants, this is how you´ll built relationships. By asking the important questions, you'll enlighten the situation by understanding what they´re doing and why. This also eliminates mistakes that take three times longer to fix or re-do.
The biggest mistake that many salespeople make is talking too much. Trying to impress you instead of listening to what you're asking for or explaining. You'll impress them with your knowledge when you answer their questions in a way that makes sense to them.
Repeat back what you heard to clarify their intentions and make sure there are no disconnects of any kind. If you missed two important words that changes the context and the meaning. Your attention to details will make an amazing difference in your success.
Keep notes on every thing you do. Life is flying by faster than the speed of sound and you won´t remember all the details. Being successful takes determination and follow-through with 100% accuracy.
Never mislead someone or lie to anyone. You might think they´re not as smart as you, but you´ll get what you give. Your karma suffers when your dishonest. Be smart and show people the same respect you think you deserve. Help them get exactly what they want by providing a value added experience. They'll send a friend your way with a referral sale.
Do you want to learn more on how to be successful in sales. Are you committed to being your best and do you want to raise your standards of excellence above the competitors?
Feel free to contact me at c-p-s@sbcglobal.net
Susan Elaine Wheeler
2010 Creative-Perspective-Solutions
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