OCR Service Automates EOB Posting, Eliminates Data Entry, Reduces Cost & Increases Secondary Billing

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Author Kevin V McQueen- Internet Fax and OCR Service Professional

Whether you´re a Hospital, Physicians Group, or Pharmacy Company, processing paper EOB´s from insurance companies is an expensive process and prone to errors due to manual data entry and the ever changing bill codes from the insurance companies that bury your company in paper. So how can all this EOB paper processing become automated and eliminate manual data entry for unstructured forms? By using an OCR Service

OCR software has continually improved over the years but still is not effective for unstructured forms as many software vendors claim. Ask this question, "does the software come with an accuracy guarantee?" Unstructured forms are documents like EOB´s that come in a variety of formats, so the OCR software can´t look to the same geography on the page to find a defined field. OCR software claiming to process unstructured forms is expensive and offers a squishy ROI when accuracy rates cannot be truly measured and thus the impact on operations and FTE´s determined until after the purchase. Who manages the business logic for the unstructured free form recognition? If OCR software were effective with unstructured formats, do you really want your billing department to be a technology organization that manages software and processes surrounding data extraction? Or do you prefer the billing department to efficiently collect money as its sole focus and analyze revenue cycles? Should you invest your capital in non core business technology or in medical equipment and facilities that brings revenue into your business and enhances the Brand?

Consider using an OCR Service Bureau to eliminate your manual data entry. A Service Bureau´s business model is based on economies of scale. So they can process your paper more efficiently and less expensively because of scale. You don´t have to worry about software and hardware obsolescence, IT management, or implementation for an in-house solution that offers poor results for unstructured forms. A Service Bureau will also offer accuracy guarantees and let your Revenue Management department concentrate on managing your cash flow instead of processing paper.

Here are the benefits of an OCR Service geared toward EOB processing;

• Reduced cost of payment posting

• Eliminates searching through batches of EOB´s

• Enhances revenues by increasing secondary billing

• Resolves denial code translations

• Improves payer management

• Improves cash flow

• Reduces write-offs

How would this process work for you? High level, the paper is converted to a digital image, whether using an internet fax service if receiving via fax or high speed scanners to digitize the paper; the conversion process is required for transfer to the Service Bureau. The images are then sent to the OCR Service Bureau via a method like SFTP or https post. The Service Bureau then lifts the EOB fields required for posting and converts the data into an up loadable file format like a standard 835 import file for your billing system. It is a simple matter of sending the images to the Service Bureau to lift the data from the paper, then giving your company back a digital file for uploading.

As the Healthcare Industry struggles to cut cost and remain profitable, where better to focus then on your cash flow? Eliminating paper processing reduces data entry cost and eliminates mistakes caused by manual data entry, while enhancing secondary billing. Although the concept of "cloud computing" and "SaaS" can be somewhat mysterious to a non IT professional, the concept is really just about economies of scale, which is nothing new. For more information on this type of solution, click the link below to get information on OCR Service specific solutions for processing paper EOB´s. The information is free.

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