Buying Kitchen Cabinets Online: Customer FAQ and Answers About Online Cabinet Retailers
Holmes Publications
May 06, 2009
www.thecabinetfolks.com
Buying kitchen cabinets from a local retailer is scary enough, but buying them from a website can seem even more frightening. There are things you have to worry about online that aren´t such a concern when dealing with a local kitchen shop. Here are three to ponder.
See What You´re Buying.
With a local showroom, the product is there for you to see and touch. This can be a problem with online retailers, since their showroom is often several states away. Customers can deal with this in a couple of different ways.
One is to order samples (doors or wood color chips) from the online retailer. Before doing this, find out what the return policy is. Will you be credited back if you return the samples? Will the retailer even take them back?
Another way would be for a customer to visit a local showroom that carries the same line as the online retailer. They can look at the samples there and make their decision based on what they see in person.
What if an Order is Wrong?
Many online retailers will make customers sign some sort of contract before placing an order. This may lock them into purchasing the cabinets, regardless of whether there are mistakes in an order and who is responsible for them. Online kitchen cabinet retailers differ in how they approach mistaken orders. Customers should ask about their specific policies and look into the track records of any given retailer before committing to a purchase. People should also double check measurements and quotes as well, to prevent incorrect orders before they are ever placed.
Who Takes Care of Damaged Goods?
What happens if something arrives broken, or a door is scratched? Again, companies treat damage differently. Does the online retailer have a damage policy? Who takes care of it? Customers should find out ahead of time what is required on their end when something is damaged or not to specs. Some problems may require a company representative to come out and inspect the damage, but online retailers and manufacturers should provide replacement cabinets or parts with no hassle.
Buying kitchen cabinets online isn´t really any harder than through local retailers. The questions listed here are some that customers should be asking whoever is selling them cabinets, but are especially important when purchasing online.
To learn more about how to be careful when buying cabinets online, visit us at www.thecabinetfolks.com or email me:
craig@thecabinetfolks.com
Buying kitchen cabinets from a local retailer is scary enough, but buying them from a website can seem even more frightening. There are things you have to worry about online that aren´t such a concern when dealing with a local kitchen shop. Here are three to ponder.
See What You´re Buying.
With a local showroom, the product is there for you to see and touch. This can be a problem with online retailers, since their showroom is often several states away. Customers can deal with this in a couple of different ways.
One is to order samples (doors or wood color chips) from the online retailer. Before doing this, find out what the return policy is. Will you be credited back if you return the samples? Will the retailer even take them back?
Another way would be for a customer to visit a local showroom that carries the same line as the online retailer. They can look at the samples there and make their decision based on what they see in person.
What if an Order is Wrong?
Many online retailers will make customers sign some sort of contract before placing an order. This may lock them into purchasing the cabinets, regardless of whether there are mistakes in an order and who is responsible for them. Online kitchen cabinet retailers differ in how they approach mistaken orders. Customers should ask about their specific policies and look into the track records of any given retailer before committing to a purchase. People should also double check measurements and quotes as well, to prevent incorrect orders before they are ever placed.
Who Takes Care of Damaged Goods?
What happens if something arrives broken, or a door is scratched? Again, companies treat damage differently. Does the online retailer have a damage policy? Who takes care of it? Customers should find out ahead of time what is required on their end when something is damaged or not to specs. Some problems may require a company representative to come out and inspect the damage, but online retailers and manufacturers should provide replacement cabinets or parts with no hassle.
Buying kitchen cabinets online isn´t really any harder than through local retailers. The questions listed here are some that customers should be asking whoever is selling them cabinets, but are especially important when purchasing online.
To learn more about how to be careful when buying cabinets online, visit us at www.thecabinetfolks.com or email me:
craig@thecabinetfolks.com
Print
Email
