New Book Helps Companies Increase Customer Loyalty and Profits

Kevin Stirtz

May 02, 2008

I have recently published a new book you might be interested in. It's called: "More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back."

The purpose of this book is to help organization (of all kinds) do the things needed to keep customers coming back. It focuses on how you can make a habit of delivering great service to your customers consistently.

Here are some examples of what you'll find in the book:

Tips on Creating Customer Evangelists

How to Handle Customer Complaints

A 6 Step System to Delivering Remarkable Service

How to Win in the Experience Economy

Unlike many books on customer loyalty, this one is directed at both customer-facing employees and management. It contains useful and actionable ideas for both audiences.

The book is available at Amazon.com as well as my website at StirtzGroup.com.

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